FAQs

On the top right corner, click on the currency icons below add to cart button. Select a currency to convert into.

You might need to check the email address provided to us. Or login to the email to retrieve our communication

No you do not have to be a member.

During checkout, members can skip address and payment inputs. Fastforwarding the entire checkout process. Members may also recieve exclusive deals.

Simply click 'Members' at bottom of page. Signing up is free.

You can check them at sample section of C.A.E.K. website.

Sound test is avaliable at video section of C.A.E.K. website.

Of course. We have a dummy for customer's testing. You will need to book an appointment with us. Do note that this is strictly via appointment only.

No we do not. Our goods all comes pre-lubbed.

On site service are charged at $20. You may have to leave your keyboard with us. In the scenario where we may be unable to restore functionality to your keyboard, the $20 will be returned with no extra charges.

Yes you may. By posting with our product and tagging the C.A.E.K. store url at https://caek.store. Per post on each Social Media outlet entitles the customer a 2% off next purchase capped at 10%. To claim, do kindly provide the urls or corresponding screenshots.

All GST fees are being absorbed for now.

You may directly purchase from the site and checkout with PayPal, AliPay, VISA, or Mastercard. Alternatively you may also pay via PayNow, or with QR payment scan. Cash payments are also accepted.

C.A.E.K. currently does not accept bitcoin for payment

We provide shipping to over 200 countries worldwide. In compliance with regulations of The OFAC (United States Office of Foreign Assets Control).

Shipping is free for customers not needing assembly services. Simply select the 'C.A.E.K. FAST AirShipping (Self-Assembly)' option at checkout.

Typically 2-3 weeks if without assembly.

You can do so at our parcel tracking page. Simply enter your shipment number for the tracking.

Yes you can. C.A.E.K. can provide support to customer on product issues or assembly over the phone.

C.A.E.K. provides video call for troubleshooting purpose if a customer requires. No fees is required but customer will be asked to provide the C.A.E.K. receipt.

If a product arrives dented, or with torn packaging. DO NOT open the parcel. Instead contact us

The ones that are custom ordered very much are. Some higher end models do support software configuration. Kindly check listing descriptions to confirm before purchase.

Defects is covered by our 30 day guarantee. And by defect we mean the product is non-functional at all. In such scenario, you will need to produce to us, video showing the product cannot work. C.A.E.K. will work to get your refund back. The usual turnaround time for refund processesing is 2 weeks. Please note that surface scratch or dent are not considered defective product.

Customer can request to cancel their order on the same day that order was made. Please note there will be 1 time restock and admin fee of 6% on the total order amount to be cancelled.

-> We must receive the item unused and in the same condition as it was delivered. -> The items must be in the original packaging. -> A receipt or proof of purchase is required. -> Items on final sale are not eligible for refunds or exchanges. -> Exchanges are only allowed if the item is deemed to be defective or damaged.

-> The refund or exchange must fall within exchange window. -> Any signs of product abuse will be considered against the refund case. -> You can send the item you consider defective to: [Address: 51 Margaret Dr, Singapore 149296, Attention: Caek.store ] Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. For Exchange: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jlgr@rockermail.com and send your item to: 51 Margaret Drive, Singapore 149296, Attention: Caek.store Partial Refunds: This applies when: -> Any item not in its original condition, is damaged or missing parts for reasons not due to our error. -> Any item that is returned more than 15 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Store Credits: This usually happens when some of the conditions cannot be met. Limited store credits or store discount coupons may be offered to the customer as a good will gesture. Full Refund: When all return conditions are met. Funds will be reinbused with and the customer kept notified.

Thank you for shopping at Caek.store! We offer refund and/or exchange within the first 15 days of your purchase, if 15 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

We aim to process all refunds within 1 week. The amount will be refunded back to the original card and timelines for that depend on the payment processor. Or it may be reinbursed to customer as store credits. To be used in www.caek.store All returns received in-store are inspected and processed the same day. Online order returns shipped here will take a maximum of two weeks, but we aim to finish this quicker. All customers will be shown their return status via email and order tracking on the store website.

Please do not send the product back to the manufacturer. It must be sent to the following [ Address: 51 Margaret Drive, Singapore 149296, Attention: Caek.store ] -> Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping. -> Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Go to Customization from the top panel. Follow the 4 steps. For shipment to overseas please purchase a suitable shipping plan.

C.A.E.K. 's procedures ensures the customer's budget is always respected. As such without securing the deposit, keyboard building will not begin. You can choose to modify or reduce the list of asking for C.A.E.K. to bill a revised quotation that is more friendly to your allocated budget

After payment, C.A.E.K. will be in touch to make suggestions base on given requirements. Customer can choose to build their own keyboards using our suggestions or have them put together by us. If the customer already have some components, C.A.E.K. will suggest the missing parts in order to kickstart the keyboard building journey. Note that assembly and delivery / shipping fee applies.

Surely. Share your design with us through our WhatsApp channel. C.A.E.K. will quote base on keyboard design submitted.

Yes. If your direction is to mix 2 different sets of keycaps, then 2 different sets of keycaps have to be purchased. For example.

Yes you can. We have a surcharge of 15% for the components not from caek.store You may have us purchase on your behalf by providing the URL link. Else just wait for us to ship you your ordered parts. Its your call

Lead time is typically up to 3 weeks. Our stock take begins when payment is recieved. This is to be fair to both parties and to minimise risk and cost for factories. And as well to keep inventory levels low.

C.A.E.K. will always act in the best customer's interest. Upon quality inspection, any shipment deemed defective C.A.E.K. will exercise the rights to reject or exchange parts with manufacturer. If this happens C.A.E.K. will produce a video and will inform the customer accordingly. A batch exchange or reorder unfortunately adds to the final product readiness.

Unfortunately no. Because the setup is done on your machine. That we have no control of. But for keyboards purchased through our website, and with valid reciepts, we will be able to assist. We may require you to send in a video of your setup process for us to take a look at.

- Design and Consultation - Assembly - Parts - *Shipping So largely depend on what you have, what you can do or what you may be looking for. Caek.store is flexible to cater only the things or services you require. Local customers (residing in Singapore) have option to self collect the finished keyboard product. Or arrange for local delivery. If you may be unsure, simply purchase the Design Consultation package, so we may suggest you the keyboard components for your consideration. Then you can decide to have us built it. The decision is entirely up to you.

For customers not based in Singapore, C.A.E.K. offer Registered Service (International) with Tracking Number Information. This service is ideal for confidential or important items which require special handling, processing, and accountability. We currently offer 3 types of shipping options: 1. Economy Shipping - 16 Working Days (Estimated) 2. Express Shipping - 13 Working Days (Estimated) 3. Priority Shipping - 7 Working Days (Estimated) Be sure to catch our Services Catalogue for updated offerings and pricings.